More relevant follow-up
Use conversation context in the tools you already run so messages can reflect what someone asked—not the same reminder to everyone.
Platform
Help shoppers choose. Keep the context when they don't.
Converta connects on-site AI shopping assistance with shopper intelligence, so your store can help visitors find suitable products and your team can use what they revealed when a purchase doesn't happen.
Shopper Assistance helps shoppers understand and compare products while they browse. Shopper Intelligence connects shopper needs with relevant products and makes that context available for review and follow-up in the tools you already use.
What teams are aiming for
Assist shoppers. Understand them. Act with context.
A clearer read on need
See what shoppers were trying to accomplish, which products fit, and what still felt unresolved—without treating every visit as a support ticket.
Built beside your stack
Converta adds intelligence; it does not replace your store, your email platform, or your team’s judgment about what to send and when.
Why this matters now
Stores have traffic. They do not always have the question behind the visit.
Product grids can't answer every question
Shoppers often need help connecting a specific need to the right product—not another row of similar SKUs.
You see the exit, not always the hesitation
A shopper may leave after a product question or comparison remains unresolved, even when traffic and conversion metrics look fine.
Your follow-up is missing useful context
Knowing which product was viewed isn't the same as understanding what the shopper wanted when they were on your store.
Conversation insight rarely reaches the next action
Product questions and preferences need to be organized into something your marketing and merchandising teams can actually use.
The platform
Two capabilities. One connected story.
Shoppers get help on the store. Your team gets context after the visit. Explore each capability for the experience it delivers.
Shopper Assistance
Shoppers express what they need in plain language. The agent interprets that intent and maps it to relevant products from your catalog—what they meant, not just what they typed.
Shopper Intelligence
Intent from the store flows into the integrated marketing system you already run—so campaigns and your team get clear signal on needs, fit, and what to say next.
Thumbnails are examples of the experience. Channel images illustrate follow-up your team might run in tools you already use—Klaviyo is available today; other channels depend on export and your workflow.
Who it is for
Built for ecommerce teams who need context—not another disconnected tool.
Marketing & lifecycle
Turn conversations into context for segmentation and follow-up—where your platform still owns consent and still sends the message.
Ecommerce & merchandising
See recurring product questions and requirements that point to catalog or product-information priorities.
Founders & operators
Add a guided storefront experience and a reviewable intelligence layer without standing up another full marketing suite.
Agencies
Give clients a sharper read on shopper interest while they keep the tools they already run.
When teams look at Converta
A practical fit—not a rip-and-replace project.
- You sell on Shopify, WooCommerce, or Zoho Commerce and want a more guided buying experience on your own catalog.
- Follow-up feels generic because you lack context about what non-buyers were looking for.
- You want conversation signal in a reviewable form—not another dashboard that hides how conclusions were reached.
- You are validating Converta on a free trial before a wider rollout—we confirm what is live for your store first.
What we stand for
Performance and honesty, without publishing a feature catalog here.
Guided selling on the store
Shopper Assistance meets people while they are choosing—plain language, relevant products, honest limits when information is missing.
Intelligence your team can review
Shopper Intelligence helps afterward: needs, fit, open questions, and patterns worth a merchandising or lifecycle conversation.
Evidence over invention
What someone said in chat is not the same as a guess. Gaps in product information stay visible instead of being papered over.
Your workflow stays yours
Use context in Converta, export when you need to, or connect eligible records into tools you already run—as capabilities roll out for your store.
Start your free trial on your catalog.
Try Shopper Assistance and Shopper Intelligence together. We confirm what is live for your store before you connect—and you stay in control of what happens next.